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» Products & Services » » Customer Service » Customer Loyalty Management » Customer Communication and Complaint Management » Customer Complaint Management

Emphasize Customer Loyalty and Retention through Service

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ID: 2966


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Words: 2,173


Published: Pre-2020


Delivery Format: Online


 

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Practices in this document include: Reflecting customer segmentation strategies in the service delivery system and service levels design. Aligning call monitoring, customer satisfaction evaluations and call recording to improve employee coaching, performance reviews, procedures audits and improvement counseling. Using the billing statement as a tool to solidify customer loyalty. Creating a vision statement to provide direction and focus for service excellence efforts.

Industries Profiled:
Financial Services; Health Care; Manufacturing


Companies Profiled:
American Express; Baxter

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