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» Products & Services » » Customer Service » Customer Loyalty Management » Customer Communication and Complaint Management » Customer Complaint Management

Handle Customer Inquiries and Complaints Effectively

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ID: 2701

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Words: 1,367

Published: Pre-2020

Delivery Format: Online

 

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Practices in this document include: Eliciting customer complaints to avoid costly customer defection.
Directing customer calls through different access numbers to manage service provisions to the most profitable customers. Developing systems to help service representatives quickly address and answer customer questions.
Providing multiple channels for customer communications to “make doing business with you” easier. Employing rigorous pre-employment screening and comprehensive training to improve the handling of service-related inquiries.

Industries Profiled:
Aerospace; Electronics; Financial Services; Telecommunications; Transportation; Manufacturing; Banking; Insurance


Companies Profiled:
British Airways; American Airlines; General Electric; Citigroup; Fidelity Investments

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